Lyons Ltd. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Lyons Ltd. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years. Lyons Ltd. has completed the following accessibility initiatives: Customer Service Lyons Ltd. has made sure to provide the below services at all our retail locations. Our company will always work to not only comply with the customer service standards, but, exceed said standards. Lyons Ltd. we always welcome all feedback to help us action and identify/address potential barriers. Automatic doors One on one shopping experiences Accessible parking Clean isles Emergency plan ensuring all customers with disabilities are evacuated from the store. Information and Communications Lyons Ltd. has made sure to provide the below resources to our customers in order to welcome an open conversation regarding our stores and their level of accessibility. Contact information on website Feedback form on website Feedback form in person at our stores Feedback form may be completed by one of our team members over the phone. Training Lyons Ltd. has made sure to provide training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. This training has been conducted as follows: All new employees receive training as part of their orientation. Records of training are maintained. Lyons Ltd. Strategies and Actions Ontarians with Disabilities Act and Lyons Ltd. goal is to remove and prevent barriers to people with disabilities. Customer Service Lyons Ltd. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others. We will: Train our team members to provide quality customer service to individuals with disabilities. Welcome service animals and support persons who accompany our customers with disabilities. Provide accessible assistive devices, if available. Information and Communications Lyons Ltd. is committed to making our information and communications accessible to people with disabilities. This includes: Providing information and services in accessible formats upon request. Ensuring our team is aware of how to communicate effectively with customers who have various disabilities. Employment and Procurement Lyons Ltd. is committed to fair and accessible employment practices. Lyons Ltd. is prepared to provide reasonable accommodations to employees and/or applicants with disabilities during the hiring process and throughout their employment. Accommodations may include physical modifications, assistive technologies, or adjustments to work schedules. Persons with disabilities who require accommodation in the application process may submit a request along with their application. Training Lyons Ltd. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. This training will be conducted as follows: All new employees will receive training as part of their orientation. All employees will receive refresher training. Records of training will be maintained. Design of Public Spaces Lyons Ltd. will meet accessibility laws when building or making major changes to public spaces. Lyons Ltd. will put procedures in place to prevent service disruptions to the accessible parts of our public spaces. We will: Ensure our store is physically accessible, including parking spaces, entrances, and pathways. Keep our aisles and pathways clear and wide enough for individuals with mobility devices to navigate. Provide accessible restrooms for our customers. Feedback to Lyons Ltd. We welcome feedback from our customers regarding their experiences with our accessibility features and services. Feedback may be provided through the following methods: In person at our stores. On our website By phone at (705) 759-4164 By email at [email protected] Download the Accessibility Feedback form >>
Our Price Promise We promise to be deeply committed to ensuring our customers are getting the best possible prices in these uncertain times
