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refund policy

Initiated: November 1, 2017, Reviewed: November 11, 2019

  • Any purchase made at Lyons Timber Mart Wellington, Lyons Timber Mart Black Rd. or Island Timber Mart Kent’s Corner can be returned for a refund at any of the 3 branches.
  • Purchases must be returned within 90 days with proof of purchase, some exceptions may apply.
  • If a product is defective, we in our discretion will replace the product or refund the customers money.
  • Returns over $75 must be approved by a Manager.
  • Products must be unused and in sellable condition in order to receive a full refund.
  • Products that cannot be returned include but are not limited to:
    • Toilet seats that are not in original packaging, for hygiene reasons.
    • Tinted products like Paint and Stain and Empty Spray Cans.
    • Store products that are not in the original packaging. Excludes defectives. Defectives at Manager’s Discretion.
    • Lumber and Engineered Wood Products that is dirty, cut, marked, weathered, etc.
    • Aluminum, Steel and Wood trims that are dented, cut, bent, scratched, etc.
    • Electrical products and fixtures that are not sealed or have been used.
  • All Shingle and LVL returns will be photographed.
  • Returns will be processed within 3 business days. Special Orders and questionable goods may take up to 5 business days.
  • Credit notes can only be made to the person in the original Sales Order.
  • Any custom special order products like doors, windows, steel roofing, flooring etc. cannot be returned.
  • Under exceptional circumstances, and only if the product can be returned to the supplier, it is within the Manager’s discretion to consider these returns. Special order returns require a re-stocking fee of 25% to be charged at the time of receipt.
  • All Special order returns must be clicked to generate a supplier return at the time of receipt.
  • Special order returns for special order products shall always be placed in the designated area with the corresponding paperwork.
  • Flyer pricing can be matched if flyer product was bought within 3 days of a flyer date. One day or 4 Day sales excluded. To honour flyer pricing, a credit must be issued and the product re-invoiced.

BUY NOW, PAY LATER with TIMBER MART Financing

learn more

WE PRICE MATCH

We match all local competitor’s advertised prices.

DO NOT PAY FOR 6 MONTHS*

When you use your TIMBER MART card for your project*(OAC) At participating locations only.

FREE PRODUCT TRANSFER BETWEEN STORES

We will transfer stock between our 3 locations for you.

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