Initiated: November 1, 2017, Updated: October 27, 2021

• Online purchases may be returned within 30 days with proof of purchase. Bring a copy of the invoice or confirmation email to the store at the time of return, along with the item in its original packaging. Please contact your nearest store location for authorization to return online delivery orders in-store, or for any questions regarding the return policy of online purchases.
• Any purchase made at Lyons Timber Mart Wellington, Lyons Timber Mart Black Rd. or Island Timber Mart Kent’s Corner can be returned for a refund at any of the 3 branches.
• Purchases must be returned within 30 days with proof of purchase, some exceptions may apply.
• If a product is defective, we in our discretion will replace the product or refund the customers money.
• Returns over $75 must be approved by a Manager.
• Products must be unused and in sellable condition in order to receive a full refund.
• Products that cannot be returned include but are not limited to:
  • Toilet seats that are not in original packaging, for hygiene reasons.
  • Tinted products like Paint and Stain and Empty Spray Cans.
  • Store products that are not in the original packaging. Excludes defectives. Defectives at Manager’s Discretion.
  • Lumber and Engineered Wood Products that is dirty, cut, marked, weathered, etc.
  • Aluminum, Steel and Wood trims that are dented, cut, bent, scratched, etc.
  • Electrical products and fixtures that are not sealed or have been used.
• All Shingle and LVL returns will be photographed.
• Returns will be processed within 3 business days. Special Orders and questionable goods may take up to 5 business days.
• Credit notes can only be made to the person who purchased the item and to the original form of tender.
• Any custom special order products like doors, windows, steel roofing, flooring etc. cannot be returned.
• Under exceptional circumstances, and only if the product can be returned to the supplier, it is within the Manager’s discretion to consider these returns. Special order returns require a re-stocking fee of 25% to be charged at the time of receipt.
• Flyer pricing can be matched if flyer product was bought within 3 days of a flyer date. One day or 4 Day sales excluded. To honour flyer pricing, a credit must be issued and the product re-invoiced.